Effective Date: July 14, 2026

Welcome to Vistral. We are committed to delivering your orders safely, quickly, and efficiently across India. Please read our shipping policy below to understand how we process and deliver your orders.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, sales, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Free Shipping on all prepaid orders above ₹999.
• A standard shipping fee may apply to orders below ₹999.
• Shipping charges (if applicable) will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, you'll receive:

• A shipping confirmation email
• Tracking number
• Courier partner details

You can track your shipment using the tracking link provided in the email.

Delivery Attempts

Our courier partners will make multiple delivery attempts before returning the package.

If you are unavailable, please coordinate directly with the courier using the contact details provided in your tracking information.

Delivery Address

Please ensure your shipping address, phone number, and PIN code are accurate.

Vistral is not responsible for delays or failed deliveries due to incorrect shipping information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

• Do not accept the package if possible.
• Take clear photos of the package.
• Contact us within 48 hours of delivery.

We'll investigate the issue and work toward a suitable resolution.

Delayed Deliveries

While we strive to deliver orders on time, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Courier operational issues
• Government restrictions

We appreciate your patience and understanding.

International Shipping

Currently, Vistral ships only within India.

International shipping may be introduced in the future.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Vistral

📧 Email: hello@vistral.in

We aim to respond to all customer inquiries within 24 business hours.

Thank you for shopping with Vistral.

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